Política de privacidad

Last updated: February 2026

1. Introduction

This Privacy Policy explains how Neseel (“we,” “our,” or “us”) collects, uses, and shares your personal data when you visit or make a purchase on neseel.com. By using our site, you agree to this policy.

2. Information We Collect

  • 2.1 Information You Provide
    • Name, email, billing and shipping address, phone number
    • Account credentials (if registered)
    • Payment information (processed securely via Shopify or other payment gateways)
  • 2.2 Information Collected Automatically
    • IP address, browser type, pages visited, time and date
    • Device and usage data
    • Cookies and similar technologies (see Section 6)
  • 2.3 Information from Third Parties
    • Analytics platforms and ad networks
    • Social platforms (e.g., Facebook, Google)

3. How We Use Your Information

  • 3.1 Order Processing & Customer Support
    • Fulfilling orders and managing returns/refunds
    • Providing customer service and updates
  • 3.2 Marketing & Promotions
    • Sending order confirmations and transactional messages
    • With your consent, sending offers and newsletters
  • 3.3 Analytics & Improvements
    • Understanding site usage and improving our services
  • 3.4 Legal & Compliance
    • Fraud detection and regulatory compliance

4. Sharing Your Information

  • 4.1 Service Providers
    • Payment processors, shipping couriers, analytics services
  • 4.2 Legal Requirements
    • When required by law or regulatory authorities
  • 4.3 Business Transfers
    • If we undergo a merger, acquisition, or asset sale
  • 4.4 With Your Consent
    • Shared with other parties if you explicitly agree

5. Data Security & Retention

  • 5.1 Security
    • We use SSL encryption and secure servers
    • Access to data is restricted to authorized personnel only
  • 5.2 Retention
    • Data is retained only as long as necessary
    • Order records are kept for up to 7 years for tax purposes

6. Cookies & Tracking

We use cookies and similar technologies to enhance user experience and gather analytics. You can disable cookies in your browser settings, but some features may not function properly.

7. Your Privacy Rights

  • 7.1 GDPR (EU)
    • You may access, update, or delete your data
    • You may object to processing or withdraw consent
  • 7.2 CCPA/CPRA (California)
    • You may request to know, delete, or opt out of data sales
    • We will not discriminate for exercising your rights
  • 7.3 Submitting a Request

8. Children’s Privacy

Our services are not intended for children under 16. If we learn we have collected data from a minor, we will promptly delete it upon request.

9. International Transfers

Your data may be transferred to countries outside your residence. We use safeguards like Standard Contractual Clauses to protect it.

10. Policy Updates

We may revise this policy from time to time. Please check this page periodically for updates.