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Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

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Shopping Information

What shipping methods do you offer?

Do you offer free shipping?

Do I have to pay customs or import duties?

How can I track my order?

What should I do if my order is lost or damaged during delivery?

Order Information

What is the processing time for my order?

How do I start a return?

Can I exchange an item?

How do I make changes to my order?

Returns

What is the return policy?

How do I prepare my return shipment?

Who pays for return shipping?

What items cannot be returned?

What if I receive a defective or incorrect item?

When will I receive my refund?

What happens if my return affects promotional benefits or free shipping?

General Policy Information

What happens if I abuse the return policy?